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Terms & Conditions

All of our products are made to order, and as such returns will only be accepted in the rare event of damage or fault.  Should this happen, please contact us within 36 hours, with pictures showing the problem and we will do our best for you.

If you are ordering a custom design, you will be sent a mockup photograph of the design for your approval before we make your mug. Please see our Custom Order page for more information.

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